1.Are the shoes authentic?
Shoes are factories variants. However, they are all made according to authentic ones with quality guaranteed.We have an excellent reputation on the Internet for selling Nike,adidas,jordan brand shoes. Buyers are all very satisfied with shoes from us.

2.Are the shoes in the original box?
All shoes come in the original box with the retro card.

3.Can I order a pair of shoes as samples?
Yes, we accept samples orders.Ordering procedures are the same as mentioned above.Please note the additional shipping charges for order less than 6 pairs. Besides the unit price, we have to charge $20 more each pairs for shipping fee.

4.How long can I receive my shoes?
Shoes are shipped within two days after the order and delivery will take about one week.

5.How the shoes are delivered?
Usually shoes are sent via air express like EMS.TNT,UPS.

6.How can I know my order status?
Once we send the shoes, we will give you a tracking number, with which you can check your order online. We are also keeping an eye on your shoes until they reach you.

7.What's going on if my package lose or something happened suddenly ?
Resend all your lose package FREE !!! we will compensate for the loss if you can't get the items.no matter what reason it is.Buy from us with much confidence !

8. HOW DO I CONTACT CUSTOMER CARE?
All e-mail messages are treated as priority. We will reply to your enquiry within one business day. You are also welcome to contact us by telephone on 8615825250932. We are open 8.00am to 12.00pm (GMT). There is also an answer phone at all other times. For the quickest response we recommend you contacting us by email on
niceaaaa@hotmail.com

lyltrade@hotmail.com

nicebrand@yahoo.com
We have special Customer service to support you

9. HOW DO I MAKE A PURCHASE?
Shopping at Browns is easy: You can shop by product category such as dresses, clothing, bags, shoes and accessories or you can browse directly by designer. Once you have found an item, select your size and click on the 'ADD TO SHOPPING BAG' button next to each item. You can then 'PROCEED TO PURCHASE' to complete your order or continue shopping.

10. HOW DO I FIND A PRODUCT?
If you know exactly what you are looking for, you will be given the option to search the shop by product category or designer. Throughout the site there is also a 'Search ' function, which can be used to look for certain products using key words.

11. CAN I ORDER BY TELEPHONE OR FAX?
Due to security reasons, CCSOON Online Shop does not offer a telephone/fax ordering system.

12. HOW DO I KNOW IF THE ITEM WILL FIT ME?
There is a size guide with every item and in addition when an item runs small or large to size, this will be identified within the product description.

13. WHAT SIZE SHOULD I CHOOSE?
All products are sold by the international sizing scheme used by the designer. For more information, simply you could click on the 'Customer Service '.

14. WHAT PAYMENT METHODS DOES BROWNS ACCEPT?
We accept paypal,western union,moneygram and bank transfer.

Date：2009-9-29　【Return】